Support for Person Centred Service
- giving clients more choices over the care they receive

Consumer Directed Care (CDC) is a new type of service delivery that will give people a greater say over the care they receive. Meeting the challenges of the new model is not easy, as care providers have to redesign their processes, change the way they breakdown and capture the costs, deal with much a larger pool of suppliers, implement new reporting requirements and educate their clients.

VisiCase Person Centred Service Delivery Module facilitates best person centred service practices. The module is empowered by funds tracking functions that allow efficient management of funds within the organisation. The module allows for any number of funding programs and funding program types.
The funds tracking functions include the following features:

• Receipt of funds and creation of funding cycles
• Setting of budgets with a limit for each client
• Creation of service catalogues and costs for each funding program type
• Automation of estimates on any activity that is done for the client
• Once activity is completed, actuals are entered
• Full funding reporting: at client level, funding type level and funding source level.
• Generating invoices, payment slips, and statements.

VisiCase Person Centred Service Delivery Module also allows for a client's participation in the portal. Clients can see their plans, support team, availability, statements and they can raise a request in the workflow. A valuable feature is the facility for the clients to recording their thoughts and ideas. This is then used in the preparation of case plans and actions
VisiCase can support care providers with:

• Unified architecture for both Person Centred and traditional service delivery packages which allows organisations to easy switch from one package to another;
• Helping clients to record their wishes, involving them in the decisions about the service choices available to them;
• Providing clients with visibility of their plans and budgets;
• Automating administration of individual budgets, invoices payment and provision of monthly budget statements;
• Helping with assessments, individual care plans and case management.

VisiCase-CDC Module Overview:

Person Centred Service Delivery VisiCase - Person Centred Service Delivery provides platform for client choices about services they wish to receive
My Choices	Clients have access to the portal and can view their support plan, their team, and their statements. They can record what they consider will improve their situation.
Individual support plan	Activities are planned around the client's needs and wishes. Each activity has details about what money will be spent on how.
Fund tracking	After a service is delivered, acquittal forms are attached and the actual cost is recorded.
Individual statements	The system generates monthly individual statements