VisiCase Platform 

VisiCase is based on a business process automation platform (BPA) that automates processes of any complexity. The platform that has a powerful workflow engine that powers all processes, keeps track of all milestones, distributes work and escalates actions that are late. The workflow engine enforces business rules, workflow resolution, timing, escalations and timeouts. The workflow supports multiple and parallel processing. It is fully configurable to cater for any complexity in workflow routing.

Our workflow engine is a high volume engine that guarantees process integrity. Integrated with the database server, the engine can handle a multitude of business rules simultaneously. It distributes work, enforces time frames (SLA enforcement) and implements centrally stored business rules. It can flexibly handle varied and unexpected circumstances. The workflow engine supports multiple and concurrent processing.

The workflow is driven by business rules stored as metadata. The system is aware which of the business rules and which stage of the process applies in that moment to a certain item/request. Our methodology is capable of simplifying even the most difficult processes by its ability to spawn sub-processes and synchronize them. VisiCase platform has fall back mechanisms that are activated when users do not perform the required action. VisiCase platform has the intelligence to detect such situations and take appropriate action. Such actions include: 
   Email or SMS 
   Escalation – task still in user’s in-tray and the system informs user about the imminent deadline for the 
 Timeout – in case of delays the task is routed to other users/groups for appropriate corrective actions.  

An event can be scheduled, allocated, approved, checked, monitored and included in reports. If it is late or not done at all, it is rerouted to a supervisor to take action. 
VisiCase platform can track objects in the workflow, link them together and cross track them. At the same time, it can track the workload for workgroups and individuals across all tasks and all processes. 

Secure Cloud and Mobile solution 

VisiCase  uses web-based front-end and does not require any additional customer’s infrastructure. Our solution can be used anywhere, anytime, 24/7. VisiCase has an integrated security and access layer. This is not added to the various pages, but is stored as metadata and applied at each application function. This means all stakeholders work in real time online, regardless of their location. It also means that all stakeholders will log onto a single portal and access the functions and data they are allowed to see. Access to the VisiCase portal is by security permissions. This allows for a full collaboration, where for example the clients can view the progress of their application, the internal staff can have full visibility of all activities, the experts can implement a specific task and the management can run reports and view progress. This configuration has been used successfully in a number of large implementations.VisiCase security framework includes the following elements: 

Security profiles
 
Security profiles are used by the application to grant access to various functions. Apart from access to functions, security profiles store additional information such as password expiry dates, password hits and so on. Security profiles dynamically create correct menus for each user, Active List entries, reports etc. to which the user has access.  

Permission groups 
Permission groups are granular units of functionality that allow users access to certain functions. Permission groups are mapped against Security profiles 

Maintaining security of data
 
Raw sensitive data can be encrypted and cannot be viewed or used, unless a user has been authenticated and is given access to the data. A user account is assigned with security classes, and each security class allows the user to perform certain functions. VisiCase’s solutions also use data workflow security which defines ‘who’ can perform ‘what functions’ to a specific ‘business object’ in ‘a certain step’ in that object’s life cycle. If the object transitions to another step in its life cycle, the same user may no longer have access to the functions and will not be allowed to perform those functions. The entire database can also be encrypted, making it impossible to be viewed or used even if the database backup is somehow obtained by unauthorized persons.